Landlord's Self-Help Centre's staff receive thousands of inquiries from Ontario landlords each year.  The staff provide Ontario landlords with information and advice related to their right and responsibilities under the Residential Tenancies Act, the provincial legislation governing residential rental relationships.  The also provide landlords with advice on how to enforce their rights through notices, mediation and applications filed with the Landlord and Tenant Board.

Landlord's Self-Help Centre's staff provide landlords with information, advice and referrals by telephone, email and in person to clients who visit our office.   The staff may also prepare legal documents for landlords who meet financial eligibility guidelines.  The staff does not provide any legal representation.

Educational projects and initiatives aimed at enhancing the knowledge and skills of our client constituency are a strong focus at LSHC.  The Quarterly News is one such project and aimed at raising awareness and keeping landlords abreast of issues facing the secondary rental market.

Law reform activities allow LSHC to represent the interests and concerns of the small-scale landlord constituency and LSHC's membership.   In any consultation process in which we participate the guiding principle is to improve the regulatory environment which governs rental relationships and recognize the unique role of small-scale landlords.

Landlord's Self-Help Centre also participates in community development activities such as the large scale multi-year project which focused on Second Suites in Toronto.   The Centre was one of several partners involved in the development of printed information for front line police officers.  Materials will developed to ensure members of the police services across Ontario were supplied with uniform resource information and materials to effectively address calls that involved landlord and tenant issues and disputes.